Frequently Asked Questions

Posted 11/2010

Is my credit card information safe and secure when ordering ? Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.

What is your privacy policy? Click Here Privacy Policy for our privacy policy.

What are your handling fees? NONE, All is included with your order.

Do you have a minimum order requirement? No, however, our suppliers have a $25 fee for orders under $100. This is waived for all of our customers.

What is your Exchange and Return Policy? (see below)

Exchanges: We will happily exchange any of our products that you purchase for any reason. However, if you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or because you are not satisfied with the product, you will be charged our standard shipping cost to have the exchanged product shipped back to you (if you wish to have upgraded shipping, we can do so, however, you will be charged for that upgraded shipping cost.

If a product is being exchanged due to a manufacturers defect, we will exchange that product for you and you will NOT be charged for shipping it back to you.

Return Policy: - We offer a 90-day (from the date of delivery ) money back guarantee on our self defense items. If you are not fully satisfied, you may return your order within 90 days of receipt. We only ask that you follow our guidelines when doing so. We do not pay for return shipping.

All non defective returns must be unopened in the original packaging, refunds are contingent upon inspection of item (s) once we receive it.

Please allow 7-10 days for processing returns.

After 90 days from delivery you will be issued a store credit, minus shipping once the item are received/

The cost of shipping for non defective returns will be paid by the customer.

If you need to return an order, please read the following:

Contact us by email for an RMA (Return Merchandise Authorization) number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. You will receive full instructions and the address where to return your product when we send you the RMA number.
The RMA number must be on your return shipping label. If it is not, your package may be refused and sent back to you. We get samples from different companies and individuals all the time. If we accept/receive a package and it does not have an RMA number on the box, it gets set aside.
Returns must be postmarked within 90 days of delivery date. All delivery dates are kept on file here .
Returns accepted and/or received after 90 days will receive an exchange or in store credit only.

All non-defective returns for refund or credit will be charged a 20% restocking fee

IMPORTANT - The product(s) must be returned in resalable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it.

The cost of shipping for returns will be paid by the customer, except if item/s are determined defective the shipping will be paid by us. (a credit will be issued to your credit card or pay-pal account)

For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.

What is your Defective Merchandise Return Policy ? On most products, we will accept returns of defective product for replacement for up to 90 days after the date of the invoice. If a product has a longer warranty period, it will be indicated in the product description on our web site.

Replacement, Repair or Refund Procedure for Stun Gun Hardware: Stunguns-USA . or its service center will provide a onetime only (repair, replace, or refund purchase price) after product is received. The item must not have been abused or misused. Stunguns-USA. reserves the right to any refund of the purchase price as its warranty remedy.

All returns require a return authorization number (contact us for an RMA #).

The cost to ship the product back will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.

The cost to ship the replacement product(s) back to you will be paid by us. Please test the product (s) before returning to us.

Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries.

If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included.

What is your Address Policy? It is very important that you supply a complete and accurate address for orders. UPS charges us a $20.00 fee for an incomplete or wrong address shipped by ground and a $20.00 fee for an incomplete or wrong address shipped by air, therefore these charges will be billed to you. If you are assessed a fee it will be charged to your credit card and we will e-mail you a copy for your records.

Payment Policy Agreement

Making Purchases If you wish to make purchases of products or services described on Sun Guns USA, you will be asked by to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide here will be accurate, complete and current. You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. Moreover, you agree to review and to comply with the terms and conditions of any specific agreement that you enter into with 2Dventures Inc. in connection with the purchase of any product or service, provided by Sun Guns USA.

How can I contact customer service? Click this link for contact information, Customer Service with your questions, comments, or concerns. Emails will be handled within 2 business days.

Do any of your products have special restrictions? Yes, We can not ship orders of pepper spray, stun guns or stun batons outside the United States. We do not ship pepper spray or the by any overnight service or by priority mail.

Secure Internet Transactions by Security Metrics
Your credit information is encrypted as it is entered into the order form during the checkout process and arrives encrypted in our secure server. Encrypted means to alter (a file, for example) using a secret code so as to be unintelligible to unauthorized parties. When your order is processed in our offices your credit information is descrambled. There is never a moment when your credit information is available or visible to the outside world. You are protected 100%. Our servers are certified and SSL (Secured Socket Layer) registered. So in the event of a malicious attack on our server, both your information and ours are protected. To enhance this security even further we have also issued user level passwords to our staff and only the sales staff has the ability and the authority to enter our network system of computers to process orders. There is even more protection offered by your Credit Card company. Most major credit card issuers provide protection against fraud and protect you, the consumer, from unauthorized charges to your credit card account. These added levels of security give you the peace of mind that your credit information is handled carefully and by authorized personnel of 2Dventures Inc. and Sun Guns USA only.

Product Liability Statement

Our products are designed for personal security and defense by individuals at or over the age of 18 at time of purchase. None of out products are designed nor manufactured as a product for lethal purposes. Our products are expressly prohibited to be used for unlawful purposes.

By purchasing our products you agree that in no event shall 2dventurs Inc. or Sun Guns USA be liable for any direct, indirect, punitive, incidental, special consequential damages whatsoever arising out of or connected with the use or misuse of our products.

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